At TVET Trainer, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website, services, and products.

Who We Are

TVET Trainer is managed by AG2 Design, a team of education and design professionals based in the UK. Our mission is to provide high-quality resources and support for TVET trainers. For the purposes of this Privacy Policy, “we,” “our,” and “us” refer to TVET Trainer and AG2 Design.

Information We Collect

We collect various types of information to provide and improve our services to you:

  • Personal Information: When you purchase an eBook, sign up for our newsletter, or contact us, we may collect personal information such as your name, email address, billing address, and payment details.
  • Usage Data: We collect information on how our website is accessed and used. This may include your IP address, browser type, browser version, the pages you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

How We Use Your Information

We use the information we collect for various purposes:

  • To Provide and Maintain Our Services: We use your information to deliver our eBooks, respond to your enquiries, and provide customer support.
  • To Improve Our Services: We analyse the data we collect to understand how our website is used and to improve its content and functionality.
  • To Process Transactions: We use your personal information to process payments and deliver purchased products.
  • To Send Periodic Emails: If you opt-in to our mailing list, we may send you emails about news, updates, or other products and services. You can unsubscribe from these emails at any time by following the instructions provided in the email.
  • To Comply with Legal Obligations: We may disclose your information where required to do so by law or in response to valid requests by public authorities.

How We Protect Your Information

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include secure servers, encryption, and access controls.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this Privacy Policy. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided that those parties agree to keep this information confidential.

Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: You have the right to request correction of any inaccurate or incomplete information we hold about you.
  • Deletion: You have the right to request the deletion of your personal information, subject to certain legal obligations.
  • Objection: You have the right to object to the processing of your personal information in certain circumstances.
  • Data Portability: You have the right to request the transfer of your personal information to another organisation.

To exercise any of these rights, please contact us using the contact details provided below.

Third-Party Links

Our website may contain links to third-party websites. We do not control these websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of these third-party websites before providing any personal information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please get in touch with us at:


Address: AG2 Design, Tudor House, Tewit Well Road, Harrogate, UK

Effective Date: 17 May 2022

Thank you for trusting TVET Trainer with your personal information. We are committed to protecting your privacy and providing a secure experience.